Staff Management: ● Overseeing and coordinating tasks related to personnel, including scheduling, training and performance evaluation. Expense and Purchase Administration: ● Handling financial aspects such as tracking expenses, managing budgets, and overseeing purchasing processes.

Technical Support and Assistance: ● Provided technical support to Promigas, one of Colombia’s largest gas companies, with tasks such as switching and routing configuration, desktop support, installation of official applications, among others. Incident Management: ● Managed application incidents using a ticket system, ensuring timely resolution and effective communication with end-users. Security Testing: ● Conducted security tests following updates in the SCADA network. Reporting: ● Generated periodic and monthly reports, analyzing data and presenting insights to stakeholders. Software Updates: ● Ensured timely updates and maintenance of the intouch application. PLC and RTU management: ● Configure RTU’s and PLCS’s according to the new operational needs.