● Communicate technical product information to customers, assisting with selection and troubleshooting of equipment. ● Support order processing, inventory coordination, and documentation, ensuring accurate fulfilment and efficiency. ● Collaborate with cross-functional teams to streamline service workflows and contribute to process improvement initiatives. ● Support senior staff, maintaining quality service standards and contributing to a client-focused environment.

● Enhanced lecture delivery, facilitated dynamic discussions, and supervised laboratory sessions for 300+ undergraduate students to support professors in achieving course objectives. ● Streamlined and organised 25+ course materials, including lecture notes, assignments, and lab manuals. ● Provided individualized academic support and tutoring to over 100 students per semester, leading to a 20% improvement in student performance based on course evaluations and grades. ● Assessed and provided detailed feedback on 150+ student assignments, projects, and exams per semester, whilst driving academic excellence and critical thinking skills among students. ● Maintained rigorous exam integrity by overseeing and managing testing periods. ● Engaged in 6+ departmental meetings, training sessions, and workshops in each semester to refine teaching skills and stay informed about evolving policies and procedures.

● Increased equipment performance by 25% and eliminated recurring breakdowns by planning and conducting thorough inspections, troubleshooting issues, and performing detailed maintenance activities on 50 machinery systems. ● Achieved a 15% reduction in unplanned downtime, saving approximately 500,000 BDT annually while improving operational efficiency by designing and implementing robust preventive maintenance schedules. ● Documented all maintenance activities, including equipment status, detailed repairs, and comprehensive maintenance logs for accurate performance tracking and future troubleshooting. ● Directed the installation, repair, and commissioning of 30+ new machines, collectively valued at over 1.2 million BDT, ensuring smooth integration and sustained operational efficiency. ● Improved spare parts inventory turnover by 30% and reduced repair delays by optimizing inventory management processes, resulting in annual savings of approximately 75,000 BDT. ● Maintained a 100% safe and compliant work environment by adhering to occupational safety and environmental regulations. ● Conducted biannual assessments of emerging reliability technologies, leading to the adoption of advanced predictive maintenance tools and techniques that increased overall asset availability by 15%. ● Delivered monthly training sessions to maintenance staff, upskilling a team of 10+ technicians in predictive maintenance, troubleshooting techniques, and precision alignment, enhancing team efficiency.

● Boosted overall operational efficiency by streamlining maintenance and overhaul of aircraft systems and components. ● Improved reliability and safety standards through formulation and execution of maintenance procedures and protocols. ● Participated in aircraft modification and enhancement projects, resulting in increased performance and extended service life. ● Executed thorough inspections and assessments of mechanical systems through Non-Destructive Testing (NDT), ensuring strict compliance with safety and regulatory standards. ● Maintained documentation of maintenance activities and project progress, whilst ensuring transparency and accountability. ● Conducted in-depth research and analysis to support strategic decision-making and drive effective solutions.